If you have lost your organization key and it is not saved or accessible in any of your browsers, you can reset the organization key.

Attention: This cannot be undone, and you will lose access to all sent and received chat messages up until the reset!

  1. Open the organization management and click "Reset organization key."
  2. A popup will open with a message, which you must confirm with "Yes" to continue.
  3. You will receive an email to confirm the reset. Click the link. Click the confirmation link in the email sent to you after clicking "Yes."
  4. Read the information on the displayed page carefully and select "Yes, I want to reset my organization's organization keys" if you wish to continue.
  5. A popup will open again in which you must finally confirm the reset with "Yes."

Your organization key has been reset and you will be redirected to create a new organization key (see Administration area - Create an organization key).